British Airways has introduced an e-learning programme for its customers in Uganda to improve their travel consultancy and management skills.
All their travel consultants operating in Uganda are invited to undertake the BA Academy programme via an online e-learning module based system.
The programme starts 1st August 2014 and lasts until 31st October 2014.
According to the British Airways Country Commercial Manager Uganda, Ms Faith Chaitezvi, this programme aims at improving the consultants’ knowledge about British Airways products and services.
She also said the airlines company expects to make sure all the necessary tools are used effectively to enhance their passengers’ travel which is their top priority.
“E-learning is vital in order to keep our travel agents abreast with developments in the industry,” she added.
This programme will also act as a revision tool for our travel consultants who embrace it, providing them with the excellence required to cater for ever changing customer needs in the course of their everyday work.”
This BA academy e-learning programme consists of four progressive membership levels which include Blue, Bronze, Silver and Gold. Blue is a default level assigned to every member, Bronze levelis assigned upon successful completion of three modules, Silver level is assigned upon successful completion of 6 modules and Gold level is assigned upon successful completion of 8 modules, which is the total number of modules to be completed in the programme. An e-certificate is awarded at the completion of each module.
Ms Chaitezvi has also revealed in a statement released Friday that the first 10 graduates to the next membership level will win various amazing prizes, such as British Airways merchandise, mobile credit vouchers, shopping vouchers and fuel vouchers.
The overall Bronze winners will receive shopping vouchers worth Ugx 500,000/= each, while 4 overall Silver winners will each receive smart phones.
“The 2 grand prize winners selected from the gold level for the BA Academy 2014 will take 2 ipads.”
Ms Chaitezvi stated, “The system will automatically select winners using a built in tool for finding winners from all participants who have completed the most training courses with the least number of attempts. Winners will be informed by email and a follow up phone call.”
